Block Hours 20/40

Overview

EZ Support’s Block Hours allow clients to pre-purchase IT support at a discounted rate. These hours are sold in 20 or 40-hour packages and never expire.

Key Features

Flexible Use: Hours can be used as needed for any of our Help Desk services.

Priority Scheduling: Clients with block hours receive priority scheduling for support requests.

Detailed Reporting: Clients can view detailed usage tracking and receive alerts before they run out of block hours.

Benefits

Discounted Rate

Clients can pre-purchase a block of support hours at a reduced rate.

Cost Savings

Provides lower hourly rates for ongoing support, which is ideal for businesses with recurring support needs.

Budget Predictability

Enables clients to engage in budget-friendly IT planning.

On-Demand

Expertise

Ensures convenient access to expert help from our seasoned IT professionals.

No “Use-It-Or-Lose-It”

Pressure

Clients can use their support hours at their own pace without the pressure of a time limit.