Payments, Shipping, Returns and Warranties

Last updated: July 28, 2026

This policy explains the standard approach used by EZ Support, Inc., PO Box 1408, Blackfalds AB T0M 0J0. It does not make every purchase final sale, promise a universal return period, name a mandatory carrier, or enlarge a manufacturer, publisher, distributor, reseller, or lessor warranty.

Quotes and acceptance

Before a purchase, the applicable quote or Order should identify:

The product, subscription, service, training, or leasing-related item
Quantity, configuration, compatibility assumptions, and included work
Price, currency, taxes, deposits, facilitation fees, and approved third-party charges
Availability, fulfilment method, destination, delivery estimate, and dependencies
Cancellation, return, refund, renewal, final-sale, and warranty terms that apply
Which responsibilities belong to EZ Support and which belong to an identified third party

An order becomes binding only through affirmative portal acceptance or an accepted written document.

Currency, taxes, and payment

Amounts are in Canadian dollars unless the accepted document expressly states another currency. The accepted Order and invoice determine applicable taxes, fees, credits, deposits, and payment timing.

Payment may be made using an enabled portal card method or the payment instructions on an invoice. Do not send payment-card details through ordinary email.

Availability and fulfilment

Published products and offers are available by quote, subject to current supplier, publisher, distributor, reseller, lessor, and service capacity. A quote may identify alternatives when the requested item is unavailable or changes before acceptance.

Products may be fulfilled by EZ Support or an identified third party. Shipping is available within Canada when confirmed. Carrier, cost, timing, tracking, title, risk, installation, and acceptance depend on the transaction and are not universal commitments.

Changes and cancellations

Contact EZ Support promptly if an accepted order needs to change. Whether cancellation is available depends on work already performed, licences or subscriptions already activated, non-cancellable supplier commitments, configured or special-order items, shipping status, and mandatory legal rights.

EZ Support will explain any committed cost before approving a change or cancellation. A supplier or lessor may control cancellation for its part of the transaction.

Returns and refunds

Return eligibility, authorization steps, condition requirements, time limits, shipping responsibility, restocking charges, credits, and refund method are stated in the accepted transaction terms. EZ Support does not apply a blanket final-sale rule.

Do not send an item back until return instructions and destination are confirmed. If a return or refund is approved, EZ Support will process its responsibility using the agreed method after the applicable item, licence, service status, and third-party credit are verified.

Mandatory rights under applicable consumer law continue to apply.

Warranty handling

An Order should distinguish:

EZ Support’s commitment to perform its agreed services with reasonable professional care
A manufacturer, publisher, distributor, reseller, or lessor warranty for its product or subscription
Any separately purchased protection, maintenance, or support coverage
Exclusions, claim steps, evidence, shipping, diagnostic, labour, replacement, and data responsibilities

EZ Support will provide the warranty facilitation included in the Order. It does not promise that a third party will approve a claim or enlarge the third party’s warranty.

Back up important data before equipment is shipped, replaced, repaired, or reconfigured. Data recovery is not guaranteed unless a written Order expressly defines that work and its limitations.

Questions about a transaction

Use the private EZ Support Portal for a new purchase, quote, existing order, or invoice. Do not send payment-card details through ordinary email.