Know who is responsible when a hosted workload needs attention.
Connect the application to clear monitoring, maintenance, backup, recovery, change, vendor, and escalation responsibilities so continuity does not depend on assumptions.
Do not discover the responsibility gap during an outage or change
When a technical lead is accountable for an application the business depends on, a hosting provider and a running server are not enough. Monitoring may find a signal, but continuity still depends on who reviews it, who can act, which vendor owns the next step, what requires approval, and how the workload can be restored.
Managed hosting connects the infrastructure to an assigned specialist and a defined operating model. The specialist learns the workload, performs the agreed hosting work, communicates changes and exceptions, coordinates the parties in scope, and follows through on the documented escalation path. You retain control of architecture, risk, access, approvals, and business priorities.
Define the work around the application
- Cloud or dedicated hosting architecture
- Operating-system and platform maintenance
- Monitoring, alert routing, and capacity review
- Backup scheduling and restoration procedures
- Access, certificate, domain, and dependency coordination
- Change, incident, and vendor management
Managed hosting does not make every application issue an infrastructure responsibility. Application, platform, operating-system, infrastructure, vendor, EZ Support, and customer responsibilities are separated in the scope so the service does not become a black box.
Availability and recovery depend on the selected architecture, vendor services, application design, support coverage, agreed objectives, and tested procedures. Commitments are documented in the applicable scope and service agreement; uptime or recovery is not guaranteed by this page.
What changes for your business
Build the operating model around the workload
An assigned specialist maps what the application depends on, recommends a scoped approach, and keeps the approved operating work and decisions visible.
Understand the workload
Your assigned specialist maps users, application dependencies, data, access, performance, availability, recovery, vendor constraints, and what the business needs to keep doing.
Design and transition
You review the architecture, responsibilities, tradeoffs, approvals, and transition plan before the workload moves through agreed phases and validation.
Operate and review
The specialist performs the hosting work in scope, reviews relevant signals, coordinates changes and escalations, communicates status, and raises capacity, cost, or risk decisions.
Questions to resolve before you proceed
Use these answers to identify what must be confirmed in the proposal and agreement for your environment.
Can you guarantee uptime?
Availability commitments depend on architecture, vendors, application design, support coverage, maintenance, and the applicable agreement.
Is application support included?
Application, platform, operating-system, infrastructure, and vendor responsibilities are defined separately in the scope.
How is recovery handled?
Backup coverage, retention, restoration procedures, dependencies, objectives, and testing expectations are agreed for the workload.